Refund policy
Returns
You have 60 days from your purchase date to return or exchange an item. After 60 days we can't offer a refund or exchange.
To be eligible, items must be unused, in the same condition you received them, and in the original packaging. We'll need your order number, receipt, or other proof of purchase. Please don't send your purchase back to the manufacturer.
Returns and exchanges are free on all regular-priced items.
Clearance and sale items are final sale
Items bought from our clearance section or during a special sale event can't be returned, exchanged, or refunded.
How to start a return
Online: Click the account link near the top of any page (to the left of the cart icon), or go straight to your account. Open the order you want to return and click "Request return." Pick your reason from the drop-down box and click "Request return." Once we review your request, you'll get an email with return instructions and a prepaid return shipping label (for eligible orders).
In person: Online orders can also be returned or exchanged at our store at 305 E. E. Wallace Blvd N, Ferriday, LA 71334. Just bring the item and your order number or receipt.
Exchanges
We offer exchanges for an item at the same price, such as a different size or color of the item you bought. If you'd like an item at a different price, request a return for a refund and buy the new item separately.
To request an exchange:
- Follow the steps above to start a return from your account.
- Select the item you're exchanging and choose your reason from the drop-down box.
- In the note box, type "Exchange" along with the size, color, or item you'd like instead (for example, "Exchange for size 10.5 D").
- Click "Request return."
We'll confirm your replacement is in stock and add it to your return. You'll get an email with return instructions and a prepaid return shipping label (for eligible orders). Your replacement ships as soon as we process your return. If the item you want is out of stock, we'll contact you about other options.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method. It can take a few business days for your bank or card company to post the credit.
If you haven't seen your refund within a few business days of our approval email, check with your bank or card company first. If you still don't see it, contact us using the chat button at the bottom of any page, by email at royrushing@att.net, or by phone at (318) 757-3867.
Shipping costs
Original shipping charges are non-refundable. If your order included a shipping charge, that amount will be deducted from your refund.
If you're mailing a return, send it to: Rushing Boots, 305 E. E. Wallace Blvd N, Ferriday, LA 71334, United States. If you received a prepaid label, attach it to the outside of your package and drop it off at your local post office.